At IndoEuroSassi, customer satisfaction is our priority. Our support policy ensures clear communication and reliable assistance before, during, and after your purchase of marble and natural stone products.

1. Support Scope

Our customer support team assists with:

• Product information (marble type, finish, size, usage)

• Pricing and availability inquiries

• Order confirmation and processing support

• Shipping, delivery, and logistics queries

• Return, replacement, and refund assistance (as per policy)

• General after-sales support

2. Support Availability

• Customer support is available during business working hours

• Queries are handled on working days only

• Response time may vary depending on query complexity and workload

3. How to Contact Support

Customers can reach IndoEuroSassi support through:

• Website contact forms

• Official email communication

• Phone or WhatsApp support (if provided on the website)

All queries should include order details or reference numbers for faster resolution.

4. Response Time

• General inquiries: responded to within a reasonable timeframe

• Order-related or technical queries: may require additional verification

• Complex issues (custom orders, logistics): may take longer to resolve

IndoEuroSassi strives to respond as promptly and accurately as possible.

5. Product Guidance Disclaimer

• Product images are for reference only

• Natural marble may vary in color, veins, texture, and pattern

• Support advice does not override the natural characteristics of stone

Customers are encouraged to review samples and specifications before placing orders.

6. Limitations of Support

Customer support does not cover:

• Installation guidance or contractor-related issues

• Damage caused after delivery or installation

• Improper handling, cutting, or usage by third parties

7. Policy Updates

IndoEuroSassi reserves the right to modify or update this support policy at any time without prior notice.

8. Governing Understanding

By contacting IndoEuroSassi support or placing an order, customers agree to the terms outlined in this policy.