At IndoEuroSassi, we deal in premium natural stones and marble products. Due to the nature of marble, our return policy is designed to be fair, transparent, and industry-standard.

1. Eligibility for Returns

Marble products are eligible for return or replacement only under the following conditions:

• The product received is damaged during transit

• The product delivered is different from the confirmed order

• There is a manufacturing or processing defect (size/thickness mismatch beyond acceptable tolerance)

Natural variations in color, veins, texture, or pattern are not considered defects, as marble is a natural stone.

2. Return Timeframe

• Any issue must be reported within 24 hours of delivery

• Requests raised after this period may not be accepted

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Installed, cut, altered, or used marble products

• Custom-cut slabs, tiles, or made-to-order items

• Products purchased on clearance or special sale

• Natural variations in shade, grains, or veining

4. Inspection at Delivery

Customers are advised to:

• Inspect the marble at the time of delivery

• Note visible damages on the delivery receipt

• Take clear photos/videos before unloading

Failure to inspect at delivery may void return eligibility.

5. Return Approval Process

To request a return or replacement:

1. Contact IndoEuroSassi support with order details

2. Share images/videos of the issue

3. Our team will verify the claim

4. Approval or rejection will be communicated within a reasonable timeframe

IndoEuroSassi reserves the right to inspect the material before approving any return.

6. Refunds

• Approved refunds (if applicable) will be processed after inspection

• Refunds are issued via the original payment method

• Shipping, handling, and installation charges are non-refundable

7. Replacement Policy

• Replacement will be provided subject to stock availability

• If the exact product is unavailable, an alternative or refund may be offered

8. Shipping Responsibility

• For approved returns due to IndoEuroSassi’s error, return logistics will be coordinated accordingly

• In other cases, return shipping costs may be borne by the customer

9. Policy Updates

IndoEuroSassi reserves the right to update or modify this policy at any time without prior notice.